Hoffmaster is an industry leader producing the most complete line of specialty disposable tabletop products for over 75 years. Hoffmaster competes in three distinct business segments – Foodservice, Consumer, and E-Commerce. Our products can be found in thousands of retailers, restaurants, hotels, and more. As a customer centric company, we strive to deliver innovative solutions to both our customers and the ultimate end users of our products. This Innovation is a key part of what we do here at Hoffmaster, and we continue to drive the industry forward by investing in our employees and state-of-the-art technology.
Primary Purpose of the Role
The Quality Manager is responsible for all Product Quality and Food Safety functions. Responsible for implementing a program that will proactively support process & product quality throughout the manufacturing process and providing leadership and direction to the Food Safety Program in the facility.
Essential Job Duties

• Assume the responsibilities of a SQF Practitioner, HACCP Team Member.
• Ensures compliance with all state, federal and local governmental regulations. Includes written programs, record keeping, reports, inspections, monitoring, testing, and training per guidelines.
• Directs, develops and delivers quality and food safety training programs to ensure employee's knowledge, understanding and adherence to programs.
• Manages all the requirements for internal/external audits and ensures all quality and food safety issues are identified and resolved for audits.
• Manages the nonconformance process and supports the cross functional team regarding the quality and food safety of raw materials, WIP and finished goods.
• Leads and/or participates continuous improvement projects related to quality and food safety.
• Handles all external complaints from customers with the cross functional team.
• Initiates corrective actions to support quality and food safety program.
• Facilitates, supports, and drives internal corrective active process.
• Guides and trains the organization with problem solving training and development.
• Primary quality contact with external suppliers and customers.
• Supports and oversees national account customer's quality inspection and data analysis.
• Focal point for external quality audits at facility and support at HGI other locations.
• Establishes and monitors internal audits and corrective actions.
• Manages quality budget.
• Considered a resource for the other facilities as required.
• Perform other job duties as assigned.

Required Skills/Abilities

• Strong problem-solving skills, (Six Sigma certification, Lean practitioner. Strongly preferred)
• Experience in manufacturing strongly preferred.
• Experience in Food Safety Programs including Food Defense and Food Fraud strongly preferred.
• Proficient user in Microsoft Office Suite.
• Strong communication, leadership, training analytical and organizational skills.
• Ability to manage multiple tasks simultaneously
• Implement procedures that minimize waste and maximize profit
• Investigate customer complaints concerning product consistency and precision
• Formulate quality standards for manufactured products and raw materials
• Train employees on the impact they have on the quality of finished goods
• SQF Practitioner Certification
• Responsible for Food Safety Programs both initiation and execution
• Minimum Bachelor's Degree in in Engineering, Mathematics, Sciences, or a related field required
• Minimum of 5 years in a Quality Management role

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At Hoffmaster, we believe every person deserves to feel successful. That’s why we provide a total rewards package designed to support our employee’s success –at work, at home, and in life. This includes: Medical, Dental, Vision, Life and Disability insurances, Student loan and Tuition assistance, physical and mental wellness programs, Paid vacation and holidays, Employee Assistance Program, and more!
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.